Refund policy

Refund & Return Policy

Gift Certificates

Gift certificates purchased cannot be returned, no exceptions.

All gift certificate sales are final. Once purchased, gift certificates are non-refundable and cannot be exchanged for cash.

Please Note: Gift certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased costs from our suppliers. Any remaining balance after price adjustments will be credited to your account for future use.

Product Returns

Products purchased can only be returned if you experience a reaction from our product specifically.

We stand behind the quality of our medical-grade skincare products. If you experience an adverse reaction to any product purchased from Contoura MedSpa, please contact us immediately.

To request a product return due to a reaction:

  • Contact us at (770) 250-6000 within 30 days of purchase
  • Provide details about the reaction experienced
  • Return the product with at least 50% remaining
  • Include original receipt or proof of purchase

Products purchased for personal preference reasons (scent, texture, etc.) are not eligible for return unless a reaction occurs.

Membership Cancellations

If you would like to cancel your membership, please give a 30-day written notice.

To cancel your membership with Contoura MedSpa:

  • Provide written notice at least 30 days before your desired cancellation date
  • Send notice via email to: info@contouramedspa.com
  • Or deliver written notice in person to our Alpharetta location
  • Your membership will remain active through the 30-day notice period

You are responsible for any charges incurred during the 30-day notice period. No refunds will be issued for unused portions of membership periods.

Service Cancellations & Rescheduling

We understand that schedules change. Please provide at least 24 hours notice for appointment cancellations or rescheduling to avoid cancellation fees.

Cancellation Policy:

  • 24+ hours notice: No fee, full flexibility to reschedule
  • Less than 24 hours: May incur cancellation fee
  • No-show: Subject to full service charge

Questions or Concerns

If you have any questions about our refund and returns policy, or if you believe you qualify for an exception, please contact us. We value your business and will work with you to find a fair resolution.

Contact Us About Refunds & Returns

Email: info@contouramedspa.com

Phone: (770) 250-6000

Address: 488 N Main St. #107, Alpharetta, GA 30009